Refund & Return Policy

Bloom & Blush

We want you to be happy with your order. Please read our policy below to understand how refunds and returns work.

1. Order Issues We Cover

• Item arrived damaged or defective
• Wrong item received
• Item never arrived (lost in transit, confirmed after investigation)

2. Order Issues We Don't Cover (or cover with conditions)

• Change of mind — [choose: not accepted / accepted within X days, buyer pays return shipping]
• Wrong size/color ordered by customer — [your policy]
• Delays due to customs, weather, or carrier issues beyond a reasonable shipping window

3. Timeframe Refund/return requests must be submitted within [7] days of the delivery date (or expected delivery date if the item never arrived).

4. What We Need From You To process your request quickly, please include:

• Order number
• Photos of the item (for damaged/wrong item claims)
• Brief description of the issue

5. How Refunds Are Processed

• Approved refunds are issued to your original payment method within [10-14] business days
• Shipping costs are [refunded / non-refundable] unless the error was ours
• For damaged/defective items, we may offer a replacement instead of a refund

6. Contact Email [support@bloomandblush.com] with your order number to start a request.

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